Norton CrashGuard 4.0
Release Notes
Copyright (c)1998 Symantec Corporation
All rights reserved


Please read this document carefully. It contains important information
about Norton CrashGuard. Topics include:

- Welcome to Norton CrashGuard 4.0
- Important Notes
- Compatibility Issues

============================================================================
Welcome to Norton CrashGuard 4.0
============================================================================

What's New
----------
CrashGuards Crash Monitor, Crash Assistant, and Crash Advisor work
together to help you easily recover from crashes and freezes. Each time you 
start your computer, Crash Monitor begins monitoring your system for 
crashes. In the event of a crash, Crash Monitor alerts Crash Assistant to 
help you recover from the crash. Then, Crash Advisor recommends a recovery 
option based on your program and system status.

Norton CrashGuard 4.0 also includes new and improved crash/freeze recovery 
options, including VitalSave, QuickReload, Revive, AntiFreeze, and 
Terminate. These options are explained in detail in the online User's Guide 
and online help.

New in this release, SafeOriginal monitors the crashed program, and when 
the program tries to write to your file, SafeOriginal creates a copy of the 
original file and stores it in the SafeOriginal folder. That way, if the 
program corrupts your file or overwrites it with data, you can revert to 
the undamaged duplicate SafeOriginal file.

For more information about these or other Norton CrashGuard 4.0 features, 
refer to the product demo, online User's Guide, or online help.


Norton CrashGuard Product Demo
------------------------------
The Norton CrashGuard demo walks you through CrashGuards new
features, a crash experience, and gives you general information about
crashes and freezes. It is a good idea to watch the demo before you install
CrashGuard so you can become familiar with its features. 

To view the demo:
  1. Insert the CrashGuard installation CD in your CD-ROM drive.
  2. Click View CrashGuard Demo.
  3. Press Esc at any time to exit the demo.
After installation, the CrashGuard demo is also available from the
CrashGuard program folder in the Start menu.

Norton CrashGuard User's Guide
------------------------------
Norton CrashGuard contains an online User's Guide. The Adobe Acrobat 
file, NCG4.PDF, and a copy of the Adobe Acrobat Reader, AR32E301.EXE, 
are located in the Manual folder on the CrashGuard CD.

To install Adobe Acrobat Reader:
  1. Use Explorer to navigate to the Manual folder on the CrashGuard CD.
  2. Double-click AR32E301.EXE.

To read the User's Guide:
  1. Install Adobe Acrobat Reader on your computer if it not already 
     installed.
  2. Use Explorer to navigate to the Manual folder on the CrashGuard CD.
  3. Double-click NCG4.PDF. The Acrobat Reader opens displaying the 
     CrashGuard Users Guide.

Norton CrashGuard CD Booklet
----------------------------
There is an informational booklet enclosed in your CD case. It contains 
installation instructions, system requirements, and an overview of how to 
use Norton CrashGuard.


============================================================================
Important Notes
============================================================================

Disk Space
----------
Over time, entries in CrashGuard's SafeOriginal folder can occupy 
a significant amount of disk space. If you have this feature enabled 
and you run out of disk space on the drive where CrashGuard is 
installed, you can delete the contents of your SafeOriginal folder to 
free up disk space. The default SafeOriginal folder location is
C:\Program Files\Norton CrashGuard\SafeOrig folder. To delete the contents 
of the SafeOriginal folder, open Norton CrashGuard settings and click the 
SafeOriginal tab. Then click Delete Now in the SafeOriginal Delete Options 
group box.

Turning off Norton CrashGuard
-----------------------------
When you change settings to turn off crash intervention, CrashGuard might
continue to provide protection to those programs that it has fixed since 
you last started Windows. To disable CrashGuard, you should restart 
Windows after disabling crash protection.

VitalSave with FreezeCheck
--------------------------
Normally VitalSave prompts you to save any open document, then closes the 
application. When you select VitalSave from FreezeCheck, the program's main 
window, sometimes referred to as the frame window, might not close. When 
this happens, you should close the program manually. In cases where the 
program is not responding normally, use FreezeCheck to access Terminate so 
you can close the window.

SafeOriginal Exclusions
-----------------------
When SafeOriginal detects disk-write activity, it creates a copy of all 
files affected by the crash. This means that besides your actual documents, 
other support files might be backed up. SafeOriginal does not back up .TMP 
files, files that begin with ~$, shortcuts, and some specific .INI files.

Norton Web Services
-------------------
LiveUpdate Pro requires an active subscription to Norton Web Services.
Norton Web Services is an Internet-based service designed to enhance 
your PC and keep it healthy. The annual subscription fee is $29.95. 

Norton CrashGuard includes a discounted 6-month subscription to Norton 
Web Services. To begin your subscription, read the instructions on the 
Norton Web Services coupon in the CrashGuard box. 


============================================================================
Compatibility Issues
============================================================================

Earlier Versions of Norton CrashGuard
-------------------------------------
Norton CrashGuard 4.0 can be installed over an existing earlier version.
However, it is also possible to install an earlier version over 4.0. If you 
try to install an earlier version over version 4.0, the newer files are 
preserved. However, the older version replaces the Start Menu shortcuts. 
This can occur if you install Norton CrashGuard Deluxe 3.0, Norton 
Utilities 3.0, or Norton SystemWorks 1.0 over Norton CrashGuard 4.0. 
To correct this situation, reinstall CrashGuard 4.0.

Norton CrashGuard Deluxe 3.0
----------------------------
If you want to use Norton CrashGuard Deluxe 3.0 and Norton CrashGuard 4.0 
on the same computer, you should install Norton CrashGuard Deluxe first, 
then install Norton CrashGuard 4.0 over it. If you have to install Norton 
CrashGuard Deluxe 3.0 after Norton CrashGuard 4.0, do not install them in 
the same folder.

If you install Norton CrashGuard 3.0 (from Norton CrashGuard Deluxe 3.0, 
Norton Utilities 3.0, or Norton SystemWorks 1.0) over Norton CrashGuard 
4.0, and then uninstall CrashGuard, the removal process prompts you to 
remove the SafeOriginal folder. If you choose not to remove the 
SafeOriginal folder, the uninstall program leaves behind the SafeOriginal 
folder contents, as well as some Norton CrashGuard program files.

Because CrashGuard 4.0 has enhanced options, all of its settings are not 
available in Norton CrashGuard Deluxe 3.0. To change Norton CrashGuard 4.0 
settings, like crash protection and SafeOriginal settings, click Settings in 
the CrashGuard 4.0 main window. Use CrashGuard Deluxe 3.0 Settings to change 
scan settings.

Windows NT 4.0
--------------
After installing Norton CrashGuard on Windows NT, the SafeOriginal feature 
will not become active until you restart the computer. This occurs because 
the driver necessary to start SafeOriginal cannot be loaded except during 
startup.

Under Windows NT, if you do not have administrator rights, you cannot 
change CrashGuard 4.0 settings. Also, the SafeOriginal feature does not 
function for certain types of 16-bit faults when running under Windows NT.

Dr. Watson and Windows 98
-------------------------
With Windows 98, if you would like to generate a Dr. Watson log, you should 
turn off CrashGuard 4.0. If both Dr. Watson and Norton CrashGuard are 
running when a crash occurs, the Dr. Watson log file will be incomplete, 
and CrashGuard's ability to recover from the crash will be diminished.

Internet Browsers and QuickReload
----------------------------------
Occasionally when Microsoft Internet Explorer 4.0 crashes, QuickReload will 
open the crashed URL in your default browser if you have multiple browsers 
installed on your computer. For example, if you have Netscape Communicator 
defined as your default browser, the page will reload in Netscape, even if 
the crash occurred in Microsoft Internet Explorer 4.0.

With Microsoft Internet Explorer 4.0, the QuickReload button is not 
available if you have the Active Desktop integrated into the Windows shell.

During a Microsoft Internet Explorer 4.0 crash, the name of the crashed 
program might display as Explorer or even Program Manager.


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